Refund & Return Policy
Refund & Return Policy
Last Updated: 30 June 2025
At Majha Morya, we are committed to providing a smooth and joyful experience for all your Ganesh Chaturthi needs. Please read the policy below to understand how returns, replacements, cancellations, and refunds are handled.
🚚 Damaged, Quality Issues, or Unfulfilled Orders – Replacement Policy
In rare cases, your order may be unfulfilled or arrive damaged due to:
Transit or handling damage
Unavailability of specific idols/materials
Logistics challenges or unavoidable disruptions
In such situations, we offer a free replacement from:
Delivery vehicle during home delivery
Store counter during pickup
If a replacement is not available or acceptable, a full refund will be processed to your Majha Morya Digital Wallet or bank account (in exceptional cases).
🔗 Request a Replacement or Refund
🔁 Returns & Exchanges – Before Dispatch Only
Returns or exchanges are allowed before dispatch only.
A ₹99 charge applies for voluntary order modifications and exchanges.
Damage-related replacements are free of charge.
💸 Customer Order Cancellation – Refund Policy
✅ Full Refund:
Cancel 15+ days before Ganesh Chaturthi
100% refund to your Majha Morya Wallet
🔄 Partial Refunds:
15–7 days prior: 10% deduction
7–3 days prior: 25% deduction
Balance credited to Majha Morya Wallet
🚫 No Show / Unpicked Orders:
No cancellation & idol not picked: 40% deduction
Balance refunded to your Majha Morya Wallet
📧 Cancellation requests must be submitted via:
🔗 All-in-One Contact Form
📦 Return & Refund Summary
| Criteria | Details |
|---|---|
| Product Condition | New only |
| Return Window | Within 2 days of delivery |
| Return Methods | In-store or By mail |
| Return Label | Included in the package, free of cost |
| Restocking Fees | No restocking fees |
| Refund Processing Time | Up to 10 days, post item verification |
❗ Received a Wrong or Defective Idol?
Even after final confirmation at delivery, if you believe you’ve received a wrong or defective idol:
Report it within 2 days using our Contact Form
We'll arrange a free replacement or refund
🕒 Refund Timelines
Refunds are initiated within 7 days after Anant Chaturthi
Applicable refunds will be credited to your Majha Morya Wallet or, in specific cases, to your bank account
Bank refunds are not available for voluntary cancellations
We value your trust and devotion. Thank you for choosing Majha Morya to be a part of your Ganesh Utsav celebrations.
Ganpati Bappa Morya!
– Team Majha Morya