FAQ & Blog

Yes, creating an account is recommended so you can track your order, access your order history every year, and check past purchases whenever needed. However, you also have the option to place an order as a guest user, but this means you won’t be able to track your order. For the best experience, click on Sign In, log in to your account, and then proceed with your order. 🚀

If you forget your password, click on the menu bar, then go to Sign In and select Forgot Password. Enter your email ID to receive a password reset link. Alternatively, you can log in using the Email OTP option, which allows access without needing a password. 🚀

Your email ID is unique and cannot be changed from your end. If you need to update it, you must submit a request via the All-in-One Contact Form. However, always remember the email ID used for booking, as placing orders with different email IDs each time may cause you to miss out on exclusive offers and discounts for loyal customers. 🚀

Yes, we use a secured system powered by top-notch global companies for our business operations. Your payment and personal details are fully protected to ensure secure transactions and data privacy. 🔒

You cannot delete your account from your end. However, you can simply stop using it. We may retain your account for analytics purposes on our platform. 🚀

To book a Ganesh idol online, visit majhamorya.in and browse the available idols. Select your preferred idol and add it to your cart, then proceed to checkout. If your Ganesh idol does not have design work and you wish to add it, you will need to make an additional request through the Payment & Customer Service Request option. Similarly, if you require delivery for idols, you must submit a delivery request after placing your order and receiving confirmation. 🚀

Yes, we offer three booking options: Early, Pre, and Regular Booking. To find the best option for you, read more here: Early, Pre-Booking, or Regular?. 🚀

While booking a Ganesh idol, you need to provide your full name, email ID, phone number, and delivery address if opting for delivery. Payment details must be entered during checkout. If you need additional design work or a special delivery request, you must submit a request through the Payment & Customer Service Request option after placing your order. 🚀

You will receive a confirmation email with invoice details once your booking is confirmed. During regular booking, confirmation is sent within 12-24 hours, while for pre-booking or early booking, it may take up to a week. 🚀

Modifying your booking details after placing an order is not allowed directly. However, you can request changes by contacting us through the All-in-One Contact Form. Approval of modifications depends on the order status and processing stage with processing charge Rs 99. 🚀

Yes, the last date for booking Ganesh idols depends on availability and demand. Since stock is limited, it’s recommended to pre-book early. Pre-booking starts on June 1st every year, and bookings typically close two weeks before Ganesh Chaturthi or once stocks run out. 🚀

We deliver to Mumbai, Pune, Bengaluru, Chennai, Ahmedabad, and Delhi, along with cities and towns falling on the routes connecting these major locations via 4-lane National Highways. Our network is expanding to ensure seamless delivery. Read more about our growing delivery network here: Majha Morya's Delivery Expansion. 🚀

We follow a structured delivery timeline to ensure timely arrivals. Interstate deliveries (outside Maharashtra) begin 2 weeks before Ganesh Chaturthi, while intercity deliveries (within Maharashtra) start 1 week before the festival. For intracity deliveries, covering Mumbai and Navi Mumbai, deliveries commence 3 days before Ganesh Chaturthi. This schedule ensures all idols reach customers on time for the celebrations. 🚀

Currently, we do not offer the option to choose a specific delivery date and time. However, this feature may be introduced in the future. Our deliveries are scheduled during non-traffic hours, meaning we operate in the morning, afternoon, and night, while avoiding the evening rush in Tier 1 cities to ensure smooth and timely deliveries. 🚀

You will receive an email containing your tracking details2 weeks before Ganesh Chaturthi. This email will provide updates on your delivery schedule and status, ensuring you stay informed about your order. 🚀 Stay updated on our delivery process here: How Majha Morya Delivers Ganesh Idols. 🚀

If your city is not listed for delivery, we can still arrange it for you with a minimum bulk order of 5 Ganesh idols. If you wish to order a single idol, additional delivery charges will apply. Please contact us for more details on special delivery arrangements. 🚀

No, we do not offer Cash on Delivery (COD). As last two weeks before Ganesh Chaturthi are extremely challenging, as we focus on smooth delivery and customer support. Managing cash transactions and reconciliation during this period becomes hectic. However, we have easy and simple refund policies in place to ensure a hassle-free experience. 🚀

No, there are no additional taxes or hidden charges. The price you see at checkout is the final amount you pay. 🚀

Yes, you can choose the Flexi Pay option at checkout, which allows you to place an order without paying the full amount upfront. Since bookings start as early as April, this option enables you to pay in installments 25:25:25:25 over time, making it more convenient. 🚀

Once you place your order and we confirm it from our end, you will receive the invoice via email or WhatsApp. The invoice will also include a Invoice link URL for easy transaction reference. 🚀

If your payment fails, first check if the amount was deducted from your account. If it was, please wait a few minutes, as the system may update automatically. If the payment is still unsuccessful, try using a different payment method or contact your bank or payment provider. For further assistance, reach out to us through our All-in-One Contact Form. 🚀

We offer Ganesh idols in sizes ranging from 9 inches to 5 feet, crafted from various materials including POP (Plaster of Paris), Paper Mache, Shadu Mati (Natural Clay), and Red Soil. This ensures a wide variety of choices to suit different preferences and traditions. 🚀

Currently, you can request customization for design work through the Payment & Customer Service Request option. However, fully customized Ganesh idols are not available at this time. This feature may be introduced in the future. 🚀

To ensure the idol size fits your home setup, refer to the product description page, where the dimensions are provided as Length (left to right) × Width (front to back) × Height (bottom to top) in inches. Compare these measurements with your available space before placing an order. 🚀

Our Ganesh idols are categorized based on the materials used. You can find these categories in the menu section on our website, where idols are classified by material types such as POP, Paper Mache, Shadu Mati, Natural Clay, and Red Soil. 🚀

Yes, we offer eco-friendly Ganesh idols made from Shadu Mati (natural clay), Paper Mache, and Red Soil. You can find them in the eco-friendly category in the menu section on our website. 🌱✨

No, we do not currently offer matching decoration sets as we have not entered the decoration business yet. However, this may be available in the future. 🎨✨

What should I do if my idol is damaged on delivery?

If your Ganesh idol arrives damaged, please report the issue immediately through the All-in-One Contact Form available on our Contact Us page. We will provide a replacement from the available options. If a suitable replacement is not available, you will receive a full refund. 🚀

You can request a return or replacement by filling out the All-in-One Contact Form available under the Contact Us section. Our team will review your request based on the order stage and provide further assistance.

Yes, there is a ₹99 charge for order modifications and exchanges. However, returns and replacements due to damage during delivery are processed without additional charges.

Yes, refunds for returned items are processed as per our cancellation policy.

Yes, you can cancel your order if it was booked during the early booking or pre-booking phase. However, cancellations during the regular booking phase may not be possible. Please refer to our cancellation policy for more details. 🚀

Refunds are usually processed after Ganesh Chaturthi, and you can expect the amount to be credited to your account before Anant Chaturdashi.

You can request a cancellation by filling out the All-in-One Contact Form available on our Contact Us page. Our team will process your request as per the cancellation policy. 🚀

If you cancel your order, there are two refund options:

1️⃣ Immediate Refund – A ₹499 cancellation charge is applied to prevent false orders, and the remaining amount will be refunded to your original payment method.
2️⃣ Credit Note for Next Year – You can opt for a full credit note for the entire amount, which can be used for booking Ganesh idols next year without any deductions.

Yes, you can change your delivery option instead of canceling. Simply inform us by filling out the All-in-One Contact Form available under the Contact Us section, and our team will assist you accordingly. 🚚

If your order is canceled due to unforeseen circumstances, you will receive a full refund. Our team will notify you via email and WhatsApp, and the refund will be processed to your original payment method within the standard refund timeline. For any assistance, you can reach out through the All-in-One Contact Form under the Contact Us section. 💰

To contact customer support, click on the "Contact Us" page available in the menu and fill out the All-in-One Contact Form. 📩✨

Our support hours vary based on the time of the year. During the last 30 days before Ganesh Chaturthi, customer support is available every day from 10 AM to 10 PM. For the rest of the year, support is available only on weekends from 10 AM to 6 PM. 📞✨

Yes, you can visit our store in person during the regular booking phase, which starts 30 days before Ganesh Chaturthi. However, for pre-booking and early booking, the process is completely online. 🚀

To report an issue with your order, please fill out the All-in-One Contact Form available on the Contact Us page. Our team will review your request and get back to you as soon as possible. 🚀

You can find step-by-step order guidance on our website under the How to Order section. Additionally, you can read our detailed guide here: https://majhamoryaofficial.medium.com. If you need further assistance, feel free to reach out through our All-in-One Contact Form. 🚀

Yes, we offer exclusive discounts for early bookings. Customers who book in April can avail a 7% discount, while those booking in May get 6% off, and bookings in June receive 5% off. These discounts are applicable only for full payment orders 🎉

You can apply a discount code at the time of checkout before making the payment. Simply enter the promo code in the designated field, and the discount will be applied to your total amount. 🚀

Yes, we offer bulk purchase discounts during the regular booking phase. The discount amount varies depending on the size and type of Ganesh idols booked. For more details, please contact us through the All-in-One Contact Form. 🚀

No, we do not offer any referral discounts at this time. However, you can take advantage of our early booking discounts during prebooking and bulk purchase offers during the regular booking phase. 🚀

You can find the latest offers on our website’s homepage and the checkout page. A Stay updated by checking our website regularly! 🚀